Privacy Policy

Customer Privacy Notice

What this Notice covers

Outback 365 Ltd are committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you.

This notice does not form part of any agreement or contract and may be updated at any time.

Identity of the data controller

We are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.

Categories of personal data we process

We will collect, store, and use the following categories of personal information about you:

Your full name
Your address
Your contact details such as phone numbers and email addresses
Your employment status, salary and homeowner status

Sources of personal data

You may give us your personal data by filling in web forms or by corresponding with us directly by post, phone, email our website, or otherwise. This includes personal information you provide when you:

Complete and submit a form on our website
Speak to us on Live Chat
Sign up to Outback365 Club
Enter a competition
Request a repair under warranty
Place an order for our products

Our lawful bases for processing your data

We will use your personal information in the following circumstances:

Where we need to perform the contract we have entered into with you
Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests
To comply with relevant legislation and regulations

Our purposes for processing your data

The information we hold on our records concerns our relationship with you. The below table sets out the activities we carry out, the type of personal data we collect (as per the above categorisations), and the lawful reason for us processing this personal data:

Purpose/Activity	Type of Data	Lawful basis for processing
To manage our relationship with you, including: Updating you on our privacy policy Asking you to provide a review or complete a survey	Identity & Contact	Necessary to comply with legal obligation Necessary for our legitimate interest (to keep our records up to date)
To process product orders and delivery including: Manage payment Collect and recover money owed to us Complete site surveys Deal with any customer care issues regarding your order Information that you provide by filling in forms on our site	Identity & Contact	Performance of a contract with you Necessary to comply with legal obligation
To process any after sales request including: Warranty repair Product technical support	Identity & Contact	Performance of a contract with you Necessary to comply with legal obligation
To communicate information about; Our products and services Our local dealerships Events Competitions Or other promotional purposes	Identity & Contact	Consent
Account or profile information when you connect with us on social media; Other publicly available personal data, including any which you have shared via a public platform (such as a Instagram or public Facebook page); Information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual To use data analytics to improve our website, products, customer services marketing, customer relationships and experiences To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Technical, Usage & Legitimate Interests	Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Sensitive Personal Data

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.

Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with.

Use of Cookies

If you visit our website, we use cookies and similar technologies. Some are strictly necessary for the website to function. Others (such as analytics or advertising cookies) help us improve our website, understand how visitors use it, and deliver more relevant marketing.

You can choose whether to allow non-essential cookies when you first visit our website, and you can change your cookie preferences at any time.

Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered into with you, or where we have another legitimate interest in doing so.

Typical recipients include:

Delivery companies (e.g. DPD, Royal Mail, Hot Tub Repairs NI)
Payment processors (e.g. Stripe, PayPal)
IT and website hosting providers (e.g. Microsoft 365, web hosting services)
Finance partners
Regulators and law enforcement (where required)

If you choose to fund your purchase with us using one of the finance products we offer, we work with selected finance partners. If you apply for finance, we will share your details with them so they can process your application. You can find their privacy notices on their respective websites.

Where we do so, we require third parties to respect the security of your data and to treat it in accordance with the law.

Security of your data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How we decide how long to retain your data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or contractual requirements.

In practice, this means we usually keep:

Enquiry and non-customer records for up to 5 years.
Customer records for up to 10 years after your last purchase or service with us (to cover warranties, service contracts, and potential legal claims).

After this period, your data will be securely deleted or anonymised unless we are legally required to keep it for longer.

Your rights

You have the right to:

Request access to, and a copy of, your personal information that we hold.
Request correction of the personal information that we hold about you if you believe it is incomplete or inaccurate
Request erasure of your personal information in specific circumstances, such as; if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary; or if you believe we have processed your personal data unlawfully or not for the purposes which it was intended.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request to restrict the processing of your personal information in specific circumstances, such as; you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.
Data Portability in particular circumstances meaning that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means.

If we rely on your consent for processing (for example, for marketing), you can withdraw your consent at any time by clicking “unsubscribe” in our emails or by contacting us using the details below.

If you believe we have not complied with your rights, you can complain to the Information Commissioner by visiting their website https://ico.org.uk/.

Automated decision-making & Profiling

We do not make automated decisions that have legal or significant effects on you.

However, we may use analytics and advertising tools (such as Google Analytics or Meta Pixel) to understand how people use our website and to deliver more relevant marketing. This may involve limited profiling based on your browsing behaviour, but it does not have a significant impact on you.

Changes to this Privacy Notice

The Company reserves the right to update this Privacy Notice at any time. You can request the most up to date version from us at any time by contacting us on the contact details below.

Contacting us

Please do not hesitate to contact us regarding any matter relating to this Privacy Notice via email to info@outback365.co.uk or in writing to:

Privacy Manager

Outback 365 Ltd

Unit 4, 126 Tamnamore Road

Dungannon

BT716HW

Updated: Sept 2025