Read our Hot Tub FAQs Outback 365 has showrooms in Dungannon and Bangor where you can view our full range of products.

Choosing a hot tub made by a reputable manufacturer is important for several reasons. Here are a few reasons to consider:
By choosing a hot tub made by a reputable manufacturer, you can be confident that you are making a wise investment that will provide you with years of relaxation and enjoyment.

• Quality: Reputable manufacturers have a reputation to uphold, which means they are more likely to use high-quality materials and adhere to strict manufacturing standards.
• Warranty: A reputable manufacturer will often offer a solid warranty, giving you peace of mind knowing that you are covered in case something goes wrong.
• Customer service: Established companies typically have a dedicated customer service team that can answer any questions you may have and provide support if needed.
• Innovation: Top manufacturers are always looking for ways to improve their products, which means you are more likely to get a hot tub with the latest features and technology.

Ultimately, the best hot tub manufacturer for you will depend on your specific needs and preferences.

The Jacuzzi brothers founded the hot tub industry in the 1950s.
The Jacuzzi brothers devised a hydrotherapy pump to aid a family member suffering from rheumatoid arthritis. Later, they created the first fully integrated whirlpool tub and established Jacuzzi, Inc. Today, Jacuzzi® hot tubs are recognised for their cutting-edge design and technology.
The most recent Jacuzzi® hot tub developments include voice-activated controls, improved water filtration systems, and energy-efficient designs. In addition, new massage jets and seating arrangements have been devised to enhance the entire relaxing experience.

When buying a hot tub, you should consider factors materials, energy efficiency, maintenance requirements, and warranty. It’s also important to consider your budget and the location where you want to install the hot tub. such as size, seating capacity, features

When choosing a location for your hot tub, consider factors such as privacy, accessibility, and convenience. Look for a flat, level surface that can support the weight of the hot tub and is close to a power source. Also, consider the view and the proximity to your home. It’s important to ensure that the location provides enough space for maintenance and cleaning.

Absolutely. Once you have decided to buy a hot tub from Outback 365, we can offer you a site survey to assess your hot tub delivery options. For the best professional opinion, we will send one of our installation engineers to evaluate and advise on the best possible access route. A site survey may also be beneficial should you need assistance determining the best location in your home or garden. Or if a decision to sink your hot tub into a patio or decking with the view of what extra support may be required or perhaps to offer a further opinion on our other products such as a pergola or hot tub enclosures.

Offering customers a site survey when buying a hot tub allows us to ensure that the installation process goes smoothly. Ultimately, this helps us provide the best possible experience for our customers.

The access requirements for hot tub delivery may vary depending on the specific model of the hot tub and the location of delivery. For the safe delivery of your hot tub, we generally require 1-metre width and a minimum of 2.5m overhead clearance to get the hot tub down the side access of the house. For trickier installations, it is not uncommon for us to use crane companies. A crane delivery is mainly to avoid damage to your hot tub, your property, or to our delivery personnel. We have lots of other smart ways to move hot tubs, so if you think you might have a trickier installation, please get in touch our installation team thrives on a challenge.
What site preparation do I require?

Before installing a hot tub, you’ll need to prepare a solid, level foundation that can support the weight off the hot tub, which can be pretty heavy when filled with water.

You’ll also need to ensure the site has a suitable electricity and water supply. Even though our hot tubs don’t require a permanent water supply, it will be necessary to have access to a hosepipe within reach to be able to fill your tub. We will provide you with all the essential information required for your hot tub, and we can recommend tradespeople who can assist you with your preparation, and we will stay in touch with you so we can plan for a smooth delivery and installation.

It is recommended that all electrical work undertaken in preparation for your new hot tub should be carried out by a suitably qualified electrician.

Depending on what hot tub you have purchased you will require either a 16/32 AMP supply. This supply should be run from a separate RCD breaker using a suitable single phase three core cable to an IP65 rotary switch which should be located close to the hot tub and no further than 2m away. There needs to be enough wire left to take to the location of the hot tub and a further 2 metres for the installation team to directly wire into the hot tub. Your electrician should be able to sort out this requirement and we can speak with them directly if they require any further clarification.

Your hot tub will need time to heat-up and we would recommend waiting 12 hours before using the hot tub. The initial dose of sanitiser is higher than when the spa is in use in order to ensure that any bacteria present in the plumbing system of the spa is destroyed.

Your hot tub will start to form a pattern based on how often you use it. For general usage we would estimate around 20 minutes a week to check water condition and add chemicals as required. Half an hour a month to thoroughly clean the filter(s) and 2 hours every 3 months to empty and refill.

Absolutely. After you have your hot tub installed, our Aftercare Service merely begins. It is vital to us at Outback 365 that you continue to enjoy your hot tub to the fullest. Aftercare is essential since it guarantees that any problems or maintenance requirements are addressed quickly and effectively. This can aid in extending the life of your hot tub and ensuring its continued functionality. In addition, we offer all the necessary chemicals and accessories and will handle any hot tub relocations, maintenance, or repairs.

To contact our After Sales Care Team: Email – customercare@outback365.co.uk or Tel: 02891479577

We’re always happy to help!

When planning the installation of your hot tub, it’s important to allow adequate space for both steps and a cover lifter. We recommend leaving at least 60 – 70 cm of clearance around the hot tub to accommodate steps for easy entry and exit. Additionally, you should allocate an extra 30 – 60 cm behind the hot tub for the cover lifter to function properly and ensure that the cover can be opened and closed without obstruction. This space will enhance your overall experience and make maintenance easier. If you have any questions about specific models, feel free to contact our team for guidance!

You might have noticed foam floating on the water’s surface in your hot tub or a sudden build-up when you put your jets on. Although foam can be enjoyable in the bath, it is not a good idea in a hot tub. Although it is not harmful, the foam is caused by a build-up of products and TDS (Total Dissolved Solids) in the water. The foam is created when the TDS gets high and the jets are turned on, which then causes the foam to appear on the water’s surface.

How can you clear foam from your hot tub water?

• Start by testing your water. Use a good-quality test strip to ensure the total alkalinity is within the correct parameters. Also, check your pH levels and your sanitiser level and adjust accordingly.
• A defoamer product can be used to remove particles from the water. We recommend adding Jacuzzi® No Foam and then turning on your hot tub jets to disperse properly.
• After adding a defoamer to your water and running a jet sequence, pay particular attention to your filters. You should check your filters to see if they need changing, as it is likely the filters will be covered in the contaminants cleared from the water, which will be visible. Rinse filters well (some customers prefer having a set of spare filters to alternate between for this reason) and see if the water becomes clear within 24 hours.

If the above actions do not result in the water clearing, it may be necessary to complete a full water change.

What can you do to reduce the chances of foam appearing?

• Shower before using your hot tub to remove as far as possible any potential contaminants from your body such as dirt, sweat, deodorants, perfumes, fake tan, creams or oils.
• Don’t wash your bathing costume in detergent; rinse your costume with clean water after each use.
• Don’t use inferior chemicals. Use the products recommended by the manufacturer, which should be of high quality and from a trusted source. We only recommend Jacuzzi-approved chemicals.
• A hot tub shock treatment should be added to your hot tub water once a week. This product will help break down any TDS in the water, such as body oils, lotions, hair products, deodorants, perfumes, makeup, creams, fake tans, and organic products left behind after bathing.
• Opening your hot tub cover regularly allows the water to “breathe”, introduces oxygen to the water, and releases any chemical gaseous residual build-up from under the cover.
• Ensure you are maintaining your hot tub to the manufacturer’s instructions. Depending on what make and model of hot tub you own, the manufacturer’s instructions should include recommended periods for water changes, filter changes, filter renewal, bulb renewal and maintenance. These reminders are on the digital control panel on some of our models.

Cloudy hot tub water is probably the most common issue experienced by hot tub owners and is caused by particles that cannot be removed by the filter alone. The best way to treat cloudy water is by what’s commonly known as ‘shocking’ your water. Shocking your hot tub water is a term usually applied to the process of adding a higher than usual dose of oxidiser chemical to the hot tub water, this process can also be called oxidising. We advise customers to shock dose their water with Jacuzzi® Non Chlorine Shock once a week to control bacteria growth and destroy bather impurities.

Over time, your hot tub’s plumbing can become coated with slime, sludge, and dirt (biofilm), contaminating your water supply and, left untreated, can potentially make you sick! Periodically flushing your hot tub’s pipes is necessary if you want to ensure that the water quality is always at its finest. A good rule of thumb is that every time you drain the hot tub, you should also flush the plumbing. Depending on how frequently you use your hot tub, you should drain and clean it every three months. If you use your hot tub frequently, perform more regularly. We suggest using Jacuzzi® Pipe Cleaner.

Serial number locations vary dependent on the type of Jacuzzi® hot tub, they are usually located on:

• The inside of the hot tub by the filter
• Positioned directly inside the cabinet when you remove the front panel

There are a variety of codes that may appear on your hot tub display panel and the code shown will change the action required. The most common codes you may see are:

Code: FL1

What it means: this means there is something affecting the flow of water in your hot tub.

Note: The display will alternate between “FL–1,” scrolling message “FLOW ERROR OPEN” and the current water temperature.

How To Solve:

1. Turn the power off
2. Check the water level is below the bottom of the pillows. Add water if necessary.
3. Check filters and wash clean if clogged. To save time we recommend having a second, clean filter you can replace immediately.

If this doesn’t solve the problem, or the problem persists contact us to advise further.

Code: BLB

What it means: It’s time to change your ClearRay UV bulb to keep your filtration system in peak condition.

How to solve:

You will need to purchase a new bulb. Once purchased you can change the bulb by following the instructions within the bulb packaging.

For any other codes, contact us and we will advise further.

It is mandatory that the UV bulb is replaced and the quartz tube is cleaned every 12 months to maintain optimum performance.

Instructions for changing the bulb are included in the packaging of your new bulb, and we’ve also provided them below. For additional guidance, you can view our step-by-step instructions and video guide here.

If you need further assistance, don’t hesitate to contact our team.

If you need your Jacuzzi® hot tub moved in Northern Ireland, Outback 365 offers a professional relocation service. Whether you’re moving your hot tub to a new spot in your garden or taking it to a new home, our team has the equipment and expertise to handle the move safely. Contact us to arrange a consultation, and we’ll provide a quote and schedule the move at your convenience.

If you need your Jacuzzi® hot tub serviced in Northern Ireland, Outback 365 offers a professional hot tub service.  You can reach out via phone, email, or book online. Our expert technicians will ensure your hot tub is operating efficiently, providing routine maintenance or addressing any specific issues. We recommend servicing your hot tub regularly to prolong its life and maintain optimal performance.

For expert advice on your hot tub’s water chemistry, you can contact the team at Outback 365. Our knowledgeable staff can help you with balancing chemicals, maintaining water clarity, and troubleshooting any issues related to water quality. You can visit us in-store, call, or send an email for personalised advice.

You can easily set or adjust your hot tub’s filtration programme by following the step-by-step guide in your product manual. If you don’t have your manual handy, you can download the correct manual by locating your hot tub model on the product page and from the “Additional Information” section.

If you need further help, feel free to contact our team, and we’ll be happy to assist you with the process.

To reset your filter change reminders, check out our detailed guide here. This post provides step-by-step instructions for resetting reminders through your hot tub’s control panel.

Check out our other blogs for handy tips and advice on your Jacuzzi hot tub!