Read our Hot Tub FAQs Outback 365 has showrooms in Dungannon and Bangor where you can view our full range of products.

Hot Tub FAQ

Why is it vital to choose a hot tub made by a reputable manufacturer?

Choosing a hot tub made by a reputable manufacturer is important for several reasons. Here are a few reasons to consider:
By choosing a hot tub made by a reputable manufacturer, you can be confident that you are making a wise investment that will provide you with years of relaxation and enjoyment.

  • Quality: Reputable manufacturers have a reputation to uphold, which means they are more likely to use high-quality materials and adhere to strict manufacturing standards.
  • Warranty: A reputable manufacturer will often offer a solid warranty, giving you peace of mind knowing that you are covered in case something goes wrong.
  • Customer service: Established companies typically have a dedicated customer service team that can answer any questions you may have and provide support if needed.
  • Innovation: Top manufacturers are always looking for ways to improve their products, which means you are more likely to get a hot tub with the latest features and technology.

Ultimately, the best hot tub manufacturer for you will depend on your specific needs and preferences.

Why choose a Jacuzzi Hot Tub?

The Jacuzzi brothers founded the hot tub industry in the 1950s.
The Jacuzzi brothers devised a hydrotherapy pump to aid a family member suffering from rheumatoid arthritis. Later, they created the first fully integrated whirlpool tub and established Jacuzzi, Inc. Today, Jacuzzi hot tubs are recognised for their cutting-edge design and technology.
The most recent Jacuzzi hot tub developments include voice-activated controls, improved water filtration systems, and energy-efficient designs. In addition, new massage jets and seating arrangements have been devised to enhance the entire relaxing experience.

What should I consider when buying a hot tub?

When buying a hot tub, you should consider factors materials, energy efficiency, maintenance requirements, and warranty. It’s also important to consider your budget and the location where you want to install the hot tub. such as size, seating capacity, features


Where should I locate my hot tub?

When choosing a location for your hot tub, consider factors such as privacy, accessibility, and convenience. Look for a flat, level surface that can support the weight of the hot tub and is close to a power source. Also, consider the view and the proximity to your home. It’s important to ensure that the location provides enough space for maintenance and cleaning.


Do you offer a site survey?

Absolutely. Once you have decided to buy a hot tub from Outback 365, we can offer you a site survey to assess your hot tub delivery options. For the best professional opinion, we will send one of our installation engineers to evaluate and advise on the best possible access route. A site survey may also be beneficial should you need assistance determining the best location in your home or garden. Or if a decision to sink your hot tub into a patio or decking with the view of what extra support may be required or perhaps to offer a further opinion on our other products such as a pergola or hot tub enclosures.

Offering customers a site survey when buying a hot tub allows us to ensure that the installation process goes smoothly. Ultimately, this helps us provide the best possible experience for our customers.


What access do you require for hot tub delivery?

The access requirements for hot tub delivery may vary depending on the specific model of the hot tub and the location of delivery. For the safe delivery of your hot tub, we generally require 1-metre width and a minimum of 2.5m overhead clearance to get the hot tub down the side access of the house. For trickier installations, it is not uncommon for us to use crane companies. A crane delivery is mainly to avoid damage to your hot tub, your property, or to our delivery personnel. We have lots of other smart ways to move hot tubs, so if you think you might have a trickier installation, please get in touch our installation team thrives on a challenge.
What site preparation do I require?

Before installing a hot tub, you’ll need to prepare a solid, level foundation that can support the weight off the hot tub, which can be pretty heavy when filled with water.

You’ll also need to ensure the site has a suitable electricity and water supply. Even though our hot tubs don’t require a permanent water supply, it will be necessary to have access to a hosepipe within reach to be able to fill your tub. We will provide you with all the essential information required for your hot tub, and we can recommend tradespeople who can assist you with your preparation, and we will stay in touch with you so we can plan for a smooth delivery and installation.

What electricity supply do I need for my hot tub?

It is recommended that all electrical work undertaken in preparation for your new hot tub should be carried out by a suitably qualified electrician.

Depending on what hot tub you have purchased you will require either a 16/32 AMP supply. This supply should be run from a separate RCD breaker using a suitable single phase three core cable to an IP65 rotary switch which should be located close to the hot tub and no further than 2m away. There needs to be enough wire left to take to the location of the hot tub and a further 2 metres for the installation team to directly wire into the hot tub. Your electrician should be able to sort out this requirement and we can speak with them directly if they require any further clarification.

How long after the hot tub is delivered can I use it?

Your hot tub will need time to heat-up and we would recommend waiting 12 hours before using the hot tub. The initial dose of sanitiser is higher than when the spa is in use in order to ensure that any bacteria present in the plumbing system of the spa is destroyed.

How much maintenance is required for a hot tub and how long does it take?

Your hot tub will start to form a pattern based on how often you use it. For general usage we would estimate around 20 minutes a week to check water condition and add chemicals as required. Half an hour a month to thoroughly clean the filter(s) and 2 hours every 3 months to empty and refill.

Do you provide hot tub aftercare support?

Absolutely. After you have your hot tub installed, our Aftercare Service merely begins. It is vital to us at Outback 365 that you continue to enjoy your hot tub to the fullest. Aftercare is essential since it guarantees that any problems or maintenance requirements are addressed quickly and effectively. This can aid in extending the life of your hot tub and ensuring its continued functionality. In addition, we offer all the necessary chemicals and accessories and will handle any hot tub relocations, maintenance, or repairs.

To contact our After Sales Care Team: Email – or Tel: 02891479577

We’re always happy to help!

Hot Tub Owners FAQ

Why is my water foaming?

You might have noticed foam floating on the water’s surface in your hot tub or a sudden build-up when you put your jets on. Although foam can be enjoyable in the bath, it is not a good idea in a hot tub. Although it is not harmful, the foam is caused by a build-up of products and TDS (Total Dissolved Solids) in the water. The foam is created when the TDS gets high and the jets are turned on, which then causes the foam to appear on the water’s surface.

How can you clear foam from your hot tub water?

  • Start by testing your water. Use a good-quality test strip to ensure the total alkalinity is within the correct parameters. Also, check your pH levels and your sanitiser level and adjust accordingly.
  • A defoamer product can be used to remove particles from the water. We recommend adding Jacuzzi® No Foam and then turning on your hot tub jets to disperse properly.
  • After adding a defoamer to your water and running a jet sequence, pay particular attention to your filters. You should check your filters to see if they need changing, as it is likely the filters will be covered in the contaminants cleared from the water, which will be visible. Rinse filters well (some customers prefer having a set of spare filters to alternate between for this reason) and see if the water becomes clear within 24 hours.

If the above actions do not result in the water clearing, it may be necessary to complete a full water change.

What can you do to reduce the chances of foam appearing?

  • Shower before using your hot tub to remove as far as possible any potential contaminants from your body such as dirt, sweat, deodorants, perfumes, fake tan, creams or oils.
  • Don’t wash your bathing costume in detergent; rinse your costume with clean water after each use.
  • Don’t use inferior chemicals. Use the products recommended by the manufacturer, which should be of high quality and from a trusted source. We only recommend Jacuzzi-approved chemicals.
  • A hot tub shock treatment should be added to your hot tub water once a week. This product will help break down any TDS in the water, such as body oils, lotions, hair products, deodorants, perfumes, makeup, creams, fake tans, and organic products left behind after bathing.
  • Opening your hot tub cover regularly allows the water to “breathe”, introduces oxygen to the water, and releases any chemical gaseous residual build-up from under the cover.
  • Ensure you are maintaining your hot tub to the manufacturer’s instructions. Depending on what make and model of hot tub you own, the manufacturer’s instructions should include recommended periods for water changes, filter changes, filter renewal, bulb renewal and maintenance. These reminders are on the digital control panel on some of our models.
My hot tub water is cloudy, what should I do?

Cloudy hot tub water is probably the most common issue experienced by hot tub owners and is caused by particles that cannot be removed by the filter alone. The best way to treat cloudy water is by what’s commonly known as ‘shocking’ your water. Shocking your hot tub water is a term usually applied to the process of adding a higher than usual dose of oxidiser chemical to the hot tub water, this process can also be called oxidising. We advise customers to shock dose their water with Jacuzzi® Non Chlorine Shock once a week to control bacteria growth and destroy bather impurities.

What is a system flush and how often should I use it?

Over time, your hot tub’s plumbing can become coated with slime, sludge, and dirt (biofilm), contaminating your water supply and, left untreated, can potentially make you sick! Periodically flushing your hot tub’s pipes is necessary if you want to ensure that the water quality is always at its finest. A good rule of thumb is that every time you drain the hot tub, you should also flush the plumbing. Depending on how frequently you use your hot tub, you should drain and clean it every three months. If you use your hot tub frequently, perform more regularly. We suggest using Jacuzzi® Pipe Cleaner.

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