At Outback 365, we’re committed to providing a seamless and reliable delivery experience for our customers in both Northern Ireland and the Republic of Ireland. We take extra care to ensure your products reach you in the best condition.

Delivery in Northern Ireland:

• Coverage: We offer free delivery on all orders over £50 within Northern Ireland, which includes the following counties: Antrim, Armagh, Derry/Londonderry, Down, Fermanagh, and Tyrone.

Delivery to the Republic of Ireland:

• Coverage: We also serve customers in the Republic of Ireland, which includes the counties of Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford, and Wicklow. Please note that there is an additional delivery charge for orders to these regions.
• Placing Orders from R.O.I.: To place an order from the Republic of Ireland (R.O.I.), you can do so online. After placing your order, we will contact you separately to collect the additional delivery charge to your region—R.O.I. Delivery charges range from £100 to £300 depending on the region.

1. Capture Visuals: Capture your outdoor space through pictures or videos. This gives us a clear understanding of your surroundings, aiding in designing the perfect fit for your hot tub or pergola. If you have architectural drawings or plans for your outdoor space, don’t hesitate to bring them along. They provide valuable insights for our team to work with.
2. Measure Your Area: Measure where you plan to install the hot tub or pergola. Knowing the dimensions ensures accurate recommendations and a seamless fit. Also, capture your delivery route around your property if you are considering a hot tub so we can plan for a seamless installation.
3. Appointment Confirmation: Double-check your appointment’s date, time, and location. If you need to reschedule or have any specific requests, please let us know in advance.

By taking these steps, you’ll be well-prepared for your appointment with Outback 365, ensuring a productive and enjoyable consultation. This preparation will help us understand your vision and requirements, making it easier for us to assist you in creating your dream outdoor living space.

BOOK AN APPOINTMENT

At Outback 365 Northern Ireland, we offer an extensive collection of outdoor items to cater to diverse preferences. While we showcase a curated selection in our showroom, our online range is even more comprehensive. This approach ensures that you have access to a wider array of options, allowing you to explore and choose from an expansive palette of outdoor luxury that may not all be physically present in our showroom.

Rest assured, our team is always ready to assist you in exploring our entire range, including items not on display, to help you find the perfect luxury outdoor setup for your space. If you have a specific item in mind, we recommend contacting our team to inquire about its availability and viewing options.

These models require very minimal maintenance beyond good housekeeping. The frame can be washed with cleaning materials and also jet-washed. The gutters can also be cleared with a jet wash.

Some domestic pergola installations in Northern Ireland may fall within permitted-development rights and may not require a planning application. However, this depends on the pergola’s size, height, design and position, the type of property and any restrictions affecting the site.

Additional consent may be required where:

• the property is listed;
• the property is in a conservation or designated area;
• permitted-development rights have been removed or restricted;
• the pergola is associated with a flat, apartment, rented property or commercial premises;
  the structure is attached to a building;
• the pergola includes a raised platform or other associated works; or
• the proposed installation does not meet the relevant permitted-development conditions.

The customer is responsible for checking whether planning permission, listed-building consent, landlord approval or any other consent is required before ordering or installation.

Where there is uncertainty, contact the planning department of your local council before proceeding.

Yes. Professional installation is available for suitable locations within our service area.

Our standard installation service generally includes assembly of the pergola, fitting the ordered accessories, anchoring it to a suitable prepared base and removing the product packaging.

It does not include groundwork, paving, decking construction, electrical work, drainage alterations, planning applications or structural work unless these items are specifically included in your quotation.

The site must be clear, accessible and ready before our installers arrive.